Before you begin
- Windows 10 or 11
- A valid license key (from your purchase email)
- Controller and/or keyboard — use whichever input you play with
Install, activate, and open the app from the system tray.
Your license key can only be active on one PC. When switching computers, use the Deactivate button on the Activation page first to free your key, then activate the same license key in Custom Quick Chats on your new computer.
New to Custom Quick Chats? Run the Setup Wizard from the tray menu to get started.
For Rocket League, unbind in-game quick-chat bindings on directions you use here so the game and this app do not both send messages.
Open Controls / Keybinds from the tray menu.
Presses can be set to Hold, Single Press, Double Press, or Triple Press for added flexibility. Each action has separate Controller Shortcuts and Keyboard Shortcuts tabs.
In-game flow:
If two-direction combos misfire, increase First Press Timeout a few hundred milliseconds and test again.
Optional Xbox Game Bar widgets — not required for sending chats.
Quick fixes when something does not work as expected.
If something still is not working, try the matching fix below.
The game and Custom Quick Chats both reacted to the same input. For Rocket League, unbind conflicting in-game quick-chat keys or clear unused Chat Trigger slots in the app.
Confirm the controller works elsewhere. For DualShock/DualSense, try WinMM mode or a virtual Xbox wrapper. Check the tray log for the active backend.
Check Enabled in the tray, confirm the preset checkbox is on, verify Chat Keys match in-game, and make sure your game is the active foreground window. Confirm your license is active and the message slot is not empty.
Public, Team, and Party keys in Chat Controls must match in-game bindings. Disable chat types you do not use so the cycle skips them.
Increase First Press Timeout under Options — this controls how long the on-screen chat menu stays open between Chat Trigger presses.
Install widgets from the tray, enable Xbox Game Bar in Windows, pin widgets with Win+G, and press Win+G once after updates.
Use Deactivate Key on your old PC before activating on a new one. Include the exact error text from the app when contacting support.
Submit a support ticket and we will try to help.